Frequently Asked Questions
Read information regarding the ordering process, shipping times, terms and returns handling.
Still have questions?
Our customer service responds to your enquiry within one business day.
Contact Customer Supporthow do I choose the right supplement for my training
If you feel stiff in your legs after running, magnesium bisglycinate is an excellent choice for the evening. For prolonged strength sessions, our pure glutamine powder complements your daily diet. All products can be combined according to your daily schedule.
what additives do the capsules contain
Our capsules consist solely of cellulose from spruce pulp and the pure active powder. We add neither anti-caking silicon dioxide nor magnesium stearate. The complete list is clearly shown on the back of the jar.
how are the jars best stored at home
Store the jar in a dry place at room temperature with the lid tightly screwed on. A dark pantry or kitchen cabinet best protects the powder from moisture. Avoid storage in humid bathroom environments.
can I have the package delivered without an elevator
Yes, the rural postal service and courier service carry the parcel to your apartment door regardless of the floor. You only need to sign for receipt upon delivery. Orders placed before 12:30 are packed the same business day.
how does cash on delivery work
With cash on delivery, you pay in cash directly to the postal agent or mail carrier when you collect your parcel. You can also choose prepayment via bank transfer to our bankgiro number. We do not handle card payments on the website.
how do I return an unopened item
Contact our customer service within thirty days of receiving the package. The item must be unused, in its original condition, and with an intact hygiene seal. The customer pays for return shipping in accordance with our general terms and conditions.
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